Remote Intake Specialist I | Uncapped Bonuses
Job Description
A fast-growing US boutique law firm is recruiting a South Africa-based Intake Specialist for a fully remote, performance-driven sales position. The successful candidate will speak with prospective clients, understand their needs, qualify suitable opportunities and guide prospects towards consultations or legal services. The position includes a monthly base salary, uncapped performance bonuses, sales training, paid time off and career-development opportunities. Top performers reportedly earned US$2,400+ per month during
the employer’s stated reporting period.
About the opportunity
The Intake Specialist will often be the first person prospective clients speak to when contacting the firm. The role combines consultative selling, client care, lead qualification, telephone sales, CRM administration and document preparation.
This is not a traditional call-centre or general customer-service position. Performance depends on building trust, understanding the prospective client’s situation, qualifying the opportunity and confidently guiding suitable callers towards the next step.
Legal-industry experience is not required because the employer provides relevant legal and sales training.
Key responsibilities
- Answer incoming calls within the required response period
- Respond to enquiries within eight business hours
- Make warm calls to prospective clients
- Conduct consultative sales conversations
- Close appropriate telephone sales opportunities
- Build rapport and trust with prospective clients
- Understand and qualify potential client needs
- Protect attorney time by screening unsuitable enquiries
- Guide qualified prospects towards consultations or legal services
- Prepare client agreements and supporting documents
- Maintain accurate CRM records
- Learn and use the employer’s technology platforms
- Balance sales activity with administrative responsibilities
- Deliver a professional client experience during every interaction
Minimum requirements
Compulsory requirements
- Previous sales experience
- Confident and professional telephone communication
- Excellent spoken and written US English
- Strong grammar, spelling and attention to detail
- Ability to conduct consultative sales conversations
- Professional response to rejection
- Resilience and coachability
- Ability to work independently from home
- Ability to learn new technology quickly
- Accountability for individual performance
- Availability to work US Eastern Time hours
- Suitable computer, internet and backup-power equipment
Preferred requirements
- Inside-sales or telesales experience
- Telephone-closing experience
- Lead-qualification experience
- CRM experience
- Experience in a performance-driven environment
- History of meeting or exceeding sales targets
- Experience supporting US or international clients
Technology requirements
Applicants must have:
- Windows 11 or newer
- At least 16 GB RAM
- At least a 500 GB SSD
- Intel Core i5 10th Generation processor or equivalent
- External mouse
- Webcam
- Quality headset with microphone
- UPS or inverter for uninterrupted power
- Uncapped fibre or equivalent internet
- Minimum 100 Mbps internet connection
- Ethernet connection, because Wi-Fi is not accepted
Compensation and benefits
Compensation structure
- Monthly base salary
- Uncapped performance bonuses
- Additional incentive programmes
- Possible signing bonus for candidates with a proven record of exceptional sales performance
Who should consider applying?
This opportunity may suit inside-sales professionals, telesales representatives, sales consultants, lead-qualification specialists and experienced call-centre sales agents.
The strongest applicant will enjoy helping people while working towards demanding sales targets. The candidate should be competitive, coachable, resilient and comfortable being measured against individual performance goals.
