Support Associate

Job Description

About the opportunity

Shockbyte is recruiting a Support Associate for a fully remote, full-time opportunity open to candidates based in South Africa.

Shockbyte provides game-server hosting for multiplayer games. The successful candidate will assist players and server owners with technical troubleshooting, billing questions, cancellations and general customer enquiries.

The role would suit someone with strong written English, technical problem-solving ability, customer-support skills and an understanding of game-server environments.

Key responsibilities

• Respond to customer-support tickets promptly and professionally.

• Help customers resolve technical game-server and hosting issues.

• Assist with billing, cancellation and general account enquiries.

• Investigate customer problems and provide clear, accurate solutions.

• Manage multiple support tickets efficiently.

• Maintain a customer-focused and solution-oriented approach.

• Communicate clearly with customers and internal team members.

• Take ownership of issues and follow them through to resolution.

• Share knowledge and contribute to a collaborative remote-support environment.

Requirements

• Excellent written English with a clear, friendly and professional communication style.

• Strong problem-solving and technical-reasoning skills.

• Ability to manage multiple customer-support tickets efficiently.

• Understanding of game-server environments and hosting fundamentals.

• Customer-first and solution-oriented approach.

• Ability to work independently in a fully remote team.

• Approximately one to two years of customer-facing technical-support experience, or equivalent practical and self-taught experience in game-server management and customer service.

Beneficial experience

• Experience using WHMCS, Zendesk or similar ticketing and billing platforms.

• Previous work in customer support, game-server hosting or the gaming industry.

• Familiarity with FTP, server configuration, modifications or plugin installation.

• Personal experience with multiplayer games and online gaming communities.

Benefits stated by the Employer

• Fully remote work.

• Flexible working hours.

• Career-development opportunities.

• Access to a professional-development budget for courses, certifications and conferences.

• A home-workspace support allowance.

• Virtual team activities.

• International travel opportunities.

• Free game servers.

• Access to selected gaming and esports events.

Employment information

Location: South Africa

Work arrangement: Fully remote

Employment type: Full-time

Experience: Approximately one to two years, or equivalent practical experience

Salary: Not disclosed

Working hours: Flexible hours stated; exact schedule not disclosed

Closing date: Not disclosed by the Employer

Last verified by OpportunityZA: 20 October 2026

Important application notice

OpportunityZA sourced this vacancy from the Employer’s official recruitment page and independently checked the application link on 20 October 2026. The Employer did not submit this vacancy directly to OpportunityZA and is not represented as an OpportunityZA partner.

Applications are completed on the Employer’s external recruitment platform and will not appear under My Applications on OpportunityZA.

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